Heathrow Airport in London apologized for poor service in recent weeks, including lengthy lines, delays for individuals with limited mobility, and luggage concerns, as it battled to deal with 40 years of passenger increase in four months.
The airport, which handled over six million passengers in June, said that immediately restoring capacity would be “very challenging”
“We will review the schedule changes that airlines have submitted in response to the government’s requirement to minimise disruption for passengers this summer and will ask them to take further action if necessary.” stated Heathrow CEO John Holland-Kaye.
The British government and Civil Aviation Authority requested the industry this month to rethink summer plans, including a slot amnesty to encourage airlines to cancel flights without penalty.
British Airways, Heathrow’s largest airline, and other airlines have cancelled hundreds of flights in an effort to minimize customer disturbance.
The airport, which was chastised by International Air Transport Association (IATA) chief Willie Walsh on Sunday for failing to prepare enough for the rise in demand, said that the whole aviation supply chain was facing difficulties.
It said on Monday that it began hiring in November and that security staffing will be restored to pre-pandemic levels by the end of July.
Heathrow’s troubles were exacerbated by extremely poor arrival punctuality due to delays at other airports and airspace congestion throughout Europe, according to the report.